Refund policy

Refund & Returns Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

You have 7 days from the date of delivery to request an issue to return an item. To be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging. A photo must be sent as proof with the receipt or proof of purchase in the photo to contact@21squishies.com.

Items sent back to us without first requesting a return will not be accepted. 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Non-Returnable Items

Certain items cannot be returned, including sale items and gift cards.

How to Initiate a Return

To start a return, please contact us at contact@21squishies.com with your order number and reason for return.